Mid-tier messaging system

A mid-tier messing system comprising:

• a service provider device configured to provide a first messaging interface to a user device;
• a first message provider device that includes a first message provider engine that is configured to provide message communications to the first messaging interface;
• and
• a mid-tier messaging device that is coupled to the first messaging interface and the first message provider engine via an abstraction interface, wherein the mid-tier messaging device is configured to perform operations comprising:
• receiving a request to initiate a communication session via a first messaging channel that includes the first messaging interface provided at the user device and a first message provider of a plurality of message providers;
• establishing a first session that is mapped to the communication session;
• establishing the communication session, using the first session, between the first messaging interface and the first message provider engine;
• and
• providing, through the first session, first message communications between the first message provider and the first messaging interface.

A method of mid-tier messaging, comprising:

• receiving, by a mid-tier messaging system, a request to initiate a communication session via a first messaging channel that includes a first messaging interface of a first messaging application provided at a user device and a first message provider of a plurality of message providers;
• establishing, by the mid-tier messaging system, a first session that is mapped to the communication session;
• using, by the mid-tier messaging system, the first session to establish the communication session between the first messaging interface and the first message provider;
• and
• providing, by the first session of the mid-tier messaging system, first message communications between the first message provider and the first messaging interface.