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US 2019/0379788 A1Published application
System and method for artificial intelligence on hold call handling
AssigneeMotorola Solutions, Inc.
InventorsMARIYA BONDAREVA, RANDY L. EKL, DAVID KALEKO
Life of this patent
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Abstract
Systems and methods of on hold handling of calls are provided. A call may be received, from a caller, at a public safety access point. An Artificial Intelligence (AI) bot may monitor a context associated with the call. The call may be placed on hold. The AI bot may determine, based on the context associated with the call, that the call should be taken off hold.
Claims20
A method of on hold handling of calls comprising:
- receiving a call, from a caller, at a public safety access point;
- monitoring, with an Artificial Intelligence (AI) bot implemented by a processor, an incoming audio associated with the call;
- placing the call on hold;
- and
- determining, by the AI bot, based on the incoming audio, that the call should be taken off hold.
2 more elements
A non-transitory processor readable medium containing a set of processor executable instructions thereon that when executed by a processor cause the processor to:
- receive a call, from a caller, at a public safety access point;
- monitor, with an Artificial Intelligence (AI) bot implemented by a processor, an incoming audio associated with the call;
- place the call on hold;
- and
- determine, by the AI bot, based on the incoming audio, that the call should be taken off hold.
2 more elements
A system comprising:
- a processor;
- and
- a memory coupled to the processor, the memory containing a set of instructions that when executed by the processor cause the processor to:
- receive a call, from a caller, at a public safety access point;
- monitor, with an Artificial Intelligence (AI) bot implemented by a processor, an incoming audio associated with the call;
- place the call on hold;
- and
- determine, by the AI bot, based on the incoming audio, that the call should be taken off hold.
5 more elements
Dependencies are inferred from the claim text.