Automatic monitoring, correlation, and resolution of network alarm conditions

A device, comprising:

• one or more memories;
• and
• one or more processors, communicatively coupled to the one or more memories, to:
• receive first network information associated with a first portion of a network,
• wherein the first network information includes information associated with:
• faults detected in the first portion of the network,
• key performance indicators associated with the first portion of the network, or
• alerts received from the first portion of the network;
• receive second network information associated with a second portion of the network that is different than the first portion of the network,
• wherein the second network information includes information associated with:
• faults detected in the second portion of the network,
• key performance indicators associated with the second portion of the network, or
• alerts received from the second portion of the network;
• determine, based on the first network information and the second network information provide, a single alarm condition associated with the network;
• determine, based on one or more correlation rules, whether the single alarm condition relates to a currently handled alarm condition or a previously handled alarm condition;
• correlate, when the single alarm condition does not relate to the currently handled alarm condition or the previously handled alarm condition, the single alarm condition with network inventory information, network topology information, and network service information to generate a correlated alarm condition;
• automatically generate a resolution for the correlated alarm condition based on correlating the single alarm condition with the network inventory information, the network topology information, and the network service information;
• and
• automatically perform one or more actions based on the resolution for the correlated alarm condition.

A non-transitory computer-readable medium storing instructions, the instructions comprising:

• one or more instructions that, when executed by one or more processors of a device, cause the one or more processors to:
• receive first network information associated with a first portion of a network;
• receive second network information associated with a second portion of the network that is different than the first portion of the network;
• determine, based on the first network information and the second network information, an alarm condition for the network;
• process the alarm condition, network inventory information, network topology information, and network service information, with a machine learning model, to correlate the alarm condition with the network inventory information, the network topology information, and the network service information,
• wherein correlating the alarm condition, with the network inventory information, the network topology information, and the network service information, generates a correlated alarm condition;
• process network customer information and the correlated alarm condition, with another machine learning model, to determine an impact of the correlated alarm condition on network customers;
• automatically generate a resolution for the correlated alarm condition based on correlating the alarm condition, with the network inventory information, the network topology information, and the network service information, and based on the impact of the correlated alarm condition on the network customers;
• and
• automatically perform one or more actions based on the resolution for the correlated alarm condition.

The non-transitory computer-readable medium of claim Error! Reference source not found, wherein the instructions further comprise:

• one or more instructions that, when executed by the one or more processors, cause the one or more processors to:
• update a data structure with information associated with the correlated alarm condition and the resolution for the correlated alarm condition;
• receive, after updating the data structure, additional network information indicating the alarm condition for the network;
• and
• utilize the data structure to automatically generate the resolution for the correlated alarm condition.

The non-transitory computer-readable medium of claim Error! Reference source not found, wherein the one or more instructions, that cause the one or more processors to automatically perform the one or more actions, cause the one or more processors to one or more of:

• cause a network device of the network to perform differently,
• cause a change to a network interface of the network,
• cause a virtual network entity to perform differently,
• cause a virtual network entity to be replaced with another virtual network entity,
• cause routing through the network to change,
• reconfigure one or more network devices of the network,
• cause a network device to power up or power down,
• cause a backup network device of the network to take over for a primary network device of the network,
• cause a network technician to be dispatched to address an issue,
• cause a network device of the network to be replaced, or
• cause an order for a network device to be placed to replace a failing network device or a network that is predicted to fail.