US 2019/0378024 A1 · SYSTEMS TO AUGMENT CONVERSATIONS WITH RELEVANT INFORMATION OR AUTOMATION USING PROACTIVE BOTS

Abstract

Aspects of the technology described herein relate generally to a platform that enables the deployment of autonomous bots that identify and deliver relevant content in real-time based on received information. These bots may be designed to proactively provide relevant content without any explicit trigger from a user. For example, a bot may analyze speech and/or text in a primary communication channel (e.g., a telephone, email, webchat, or videophone) and proactively provide content relevant to the speech and/or text in one or more secondary communication channels (e.g., displayed on a computer screen, a mobile device screen, and/or a pair of smart glasses).

Claims33

Dependent claims

A system, comprising:

at least one virtualized or hardware processor;
at least one non-transitory computer-readable storage medium storing processor-executable instructions organized as a first bot computer program that, when executed by the at least one virtualized or hardware processor, cause the at least one virtualized or hardware processor to perform acts of:
receiving information;
searching of at least one first data source using a first technique to find information to augment the received information;
determining an evaluation of the at least one first data source responsive to the received information;
determining a result from the search of the at least one first data source from the at least one first data source responsive to the evaluation of the at least one first data source;
and
providing at least one first message comprising the determined result to at least one subscriber.

5 more elements

A system, comprising:

at least one virtualized or hardware processor;
at least one non-transitory computer-readable storage medium storing processor-executable instructions organized as a first bot computer program that, when executed by the at least one virtualized or hardware processor, cause the at least one virtualized or hardware processor to perform acts of:
receiving a voice signal indicative of speech;
identifying at least one first data source from a plurality of data sources;
searching the identified at least one first data source using a first technique to find information to augment at least a portion of the speech;
determining a result from the search of the at least one first data source;
and
providing at least one first message comprising the determined result to at least one subscriber.

5 more elements

Dependencies are inferred from the claim text.

Systems to augment conversations with relevant information or automation using proactive bots

Life of this patent

Systems to augment conversations with relevant information or automation using proactive bots

Life of this patent

Abstract

Claims33