Model-agnostic visualizations using linear programming approximation
AssigneeVerint Americas Inc.
InventorsAbhinav Aggarwal, Ian Roy Beaver, Cynthia Freeman, Jonathan Patrick Merriman
Life of this patent
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Abstract
A method of determining influence of language elements in script to an overall classification of the script includes performing a sentiment analysis of the language elements. In some instances, for example, in a conversation, the language elements and turns within the conversation (e.g., in a chat bot) are analyzed for their influence in escalation or non-escalation of the conversation to a higher level of resolution, e.g., to a human representative or manager.
Claims14
A method of determining influence of language elements in script to an overall classification of the script, the language elements including a plurality of turns, the method including includes:
- performing a perturbation of the language elements by removing a subset of the language elements;
- analyzing the resulting classification to determine if the removed subset of the language elements causes a change in classifier outcome;
- and
- reporting that the subset is important to the classification if there is a change in the classifier outcome.
A non-transitory computer readable storage medium having stored therein software executable to perform steps comprising:
- performing a perturbation of the language elements by removing a subset of the language elements;
- analyzing the resulting classification to determine if the removed subset of the language elements causes a change in classifier outcome;
- and
- reporting that the subset is important to the classification if there is a change in the classifier outcome.
A graphical user interface comprising a visual representation of a classifier resulting from performing a perturbation of the language elements by removing a subset of the language elements;
- and analyzing the resulting classification to determine if the removed subset of the language elements causes a change in classifier outcome;
- and further comprising a visual scale indicative of the importance of the language elements to the result of the classifier.
Dependencies are inferred from the claim text.