Supporting Combinations of Intents in a Conversation

A computer-implemented method for dynamically supporting combinations of intents in a conversation service, the computer-implemented method comprising:

• receiving a user input from a user via a user device;
• determining input entities and output entities of the user input;
• determining a path in an intent graph that connects the input entities to the output entities;
• determining a response to the user input using intent nodes in the path in the intent graph that connects the input entities to the output entities;
• and
• providing the response to the user via the user device.

A system configured to support combinations of intents, the system comprising memory for storing instructions, and a processor configured to execute the instructions to:

• provide a conversation service using a set of conversation trees, each conversation tree within the set of conversation trees comprises a list of intents that define how to answer to a certain type of user input;
• create an intent graph using the list of intents of each conversation tree within the set of conversation trees;
• add composite intents to the set of conversation trees using the intent graph to generate a set of updated conversation trees;
• and
• configure the conversation service to use the set of updated conversation trees that comprises composite intents.