System and method of capturing system configuration data to resolve an application malfunction

A mobile device configured to track mobile device software errors, comprising:

• a transceiver configured to communicate data via at least one network connection;
• a sensor configured to detect a motion of the mobile device indicating shaking;
• a memory configured to store non-transitory computer executable instructions;
• and
• a processor configured to interface with the transceiver and the memory, and configured to execute the non-transitory computer executable instructions to cause the processor to:
• receive, from the sensor, an indication of the motion of the mobile device indicating shaking
• capture, in response to the indication of the motion, at least one of the following error diagnostic information:
• an image displayed on a screen of the mobile device at a time when the indication of the motion was received,
• an information pertaining to a user of the mobile device, or
• a log of a session of the mobile device preceding the time when the indication of the motion was received;
• generate an error report including the at least one error diagnostic information;
• prompt a user to authorize a submission of the error report to a server;
• submit, in response to an authorization by the user, the error report to the server via the at least one network connection;
• and
• subscribe the user to a tracking of the error report, wherein the tracking includes instructions to cause the processor to:
• receive a progress status of a software error indicated by the error report, from the server via the network, wherein the progress status is an indication of at least one of:
• the software error has previously been reported by a second user,
• a solution for the software error is pending, or
• the solution for the software error has been found;
• and
• provide, via a user interface, an indication to the user of the progress status.

A computer-readable storage medium having stored thereon a set of instructions, executable by a processor, for tracking mobile device software errors, the instructions comprising:

• instructions for receiving an indication of a motion of a mobile device, wherein the motion of the mobile device indicates a shaking of the mobile device;
• instructions for capturing, in response to the indication of the motion, at least one of the following error diagnostic information:
• an image displayed on a screen of the mobile device at a time when the indication of the motion was received,
• an information pertaining to a user of the mobile device,
• or a log of a session of the mobile device preceding the time when the indication of the motion was received;
• instructions for generating an error report including the at least one error diagnostic information;
• instructions for prompting a user to authorize a submission of the error report to a server;
• instructions for submitting, in response to an authorization by the user, the error report to the server via a network;
• instructions for subscribing the user to a tracking of the error report, wherein the tracking comprises:
• instructions for receiving a progress status of a software error indicated by the error report, from the server via the network, wherein the progress status is an indication of at least one of:
• the software error has previously been reported by a second user,
• a solution for the software error is pending, or
• the solution for the software error has been found;
• and
• instructions for providing, via a user interface, an indication to the user of the progress status.