Smart context aware support engine for applications

A computing system, comprising:

• a processor connected to memory;
• and
• a support module stored on a non-transitory computer readable medium and configured with instructions that when executed by the processor cause the processor to:
• monitor user interaction with a user interface to detect an occurrence of a condition indicative of the user interaction requiring assistance with a user interface element of the user interface;
• access executable code of the user interface for the user interface element to extract parameters of the user interface element;
• evaluate the user interaction and the extracted parameters to extract one or more entity objects;
• query a mapping using the one or more entity objects to identify one or more documentation topics that are mapped to the one or more entity objects;
• rank each of the one or more documentation topics to determine which document topics provide a solution to the condition, wherein each rank is based at least in part upon a strength of a correspondence between content within each documentation topic to the one or more entity objects;
• and
• control the user interface to render content of a documentation topic that is selected based upon the ranks of the documentation topics to provide a solution to assist the user interaction.

A computer-implemented method, the computer-implemented method involving a computing device comprising a processor, and the computer-implemented method comprising:

• monitoring, by the processor, user interaction with a user interface to detect an occurrence of a condition indicative of the user interaction requiring assistance with a user interface element of the user interface;
• accessing, by the processor, executable code of the user interface for the user interface element to extract parameters of the user interface element;
• evaluating, by the processor, the user interaction and the extracted parameters to extract one or more entity objects;
• querying, by the processor, a mapping using the one or more entity objects to identify one or more documentation topics that are mapped to the one or more entity objects;
• ranking, by the processor, each of the one or more documentation topics to determine which document topics provide a solution to the condition, wherein each rank is based at least in part upon a strength of a correspondence between content within each documentation topic to the one or more entity objects;
• and
• controlling, by the processor, the user interface to render content of a documentation topic that is selected based upon the ranks of the documentation topics to provide a solution to assist the user interaction.