Scheduling Communication System and Method

A scheduling communication system comprising:

• a gateway, a data repository, and a scheduling interface connected to a data communications network,
• the gateway including a processor, a memory and a computer-readable storage medium incorporating computer program code for executing the scheduling communication system, the gateway further comprising a telephony interface connected to a telephony network, wherein the processor is configured to execute the computer program code for executing the scheduling communication system including:
• computer program code configured to communicate, via the scheduling interface over the data communications network, with a resource management system that is independent of the scheduling communication system, the resource management system managing a resource available to be booked by users;
• computer program code configured to receive a booking for the resource and store, in the data repository, data on the booking and on a user associated with a booking, the data including a telephone number for the user;
• computer program code configured to operate a virtual queue for the resource, including computer program code configured to place a data entry for each booking in the virtual queue and to link the data entry to the data on the booking in the data repository;
• computer program code configured to trigger, upon receiving a data communication from the resource management system at the scheduling interface on the booking, a telephone call via the telephony interface to the user at the telephone number in the data repository and output verbal information on the booking.