Remote information retrieval and display for an ivr system
AssigneeZhuangzi Li and Associates
InventorZhuangzi Li
Life of this patent
Estimating the term…
Loading patent…
AssigneeZhuangzi Li and Associates
InventorZhuangzi Li
Estimating the term…
The invention herein disclosed provides the display of stored information when creating a dialstring for use with mobile smartphones and other computer-enabled telephones. A software app recognizes input from the user (such as the initial digits of a phone number) that identifies the organization to be called, and accesses remotely stored representations of information about the organization along with the IVR phone tree information for that organization. The app then presents a graphical representation of all or part of the retrieved information on a display. The user can then respond to the graphical representation by providing selective inputs that cause the synthesis all or part of the dialstring needed to navigate the phone tree to the desired destination. Once a dialing option has been synthesized, the user may provide additional input that the system interprets as an instruction to open a phone call and dial the synthesized number.
An electronic smartphone implemented method for creating a telephone dialstring, comprising the steps of:
Dependencies are inferred from the claim text.