Implementing a support session for and from a storage system indirectly connected to a wide area network

A computer program product for implementing a support session for and from a storage system, the computer program product comprising computer readable storage mediums having program instructions embodied therewith, the program instructions are readable to cause:

• a processor of the storage system to receive a support session request notification, the support session request notification comprising a mobile device identifier that uniquely identifies an associated proximate mobile device that is communicatively connected to a storage system management device by a personal area network (PAN);
• the processor of the storage system to generate an Simple Mail Transfer Protocol (SMTP) notification comprising the mobile device identifier;
• a processor of a support session management server to receive the SMTP notification;
• the processor of the support session management server to receive a support session acceptance notification from an accepting support device;
• the processor of the support session management server to establish a communication gateway between the accepting support device and the proximate mobile device associated with the mobile device identifier;
• the processor of the support session management server to route a support message from the accepting support device to the proximate mobile device associated with the mobile device identifier.

A computer program product for implementing a support session for and from a storage system, the computer program product comprising computer readable storage mediums having program instructions embodied therewith, the program instructions are readable to cause:

• a support session management server to receive an SMTP notification from an SMTP server that is configured to be communicatively connected to a storage system by a local area network (LAN), the SMTP notification comprising a mobile device identifier uniquely identifying a proximate mobile device that is configured to be communicatively connected to a storage system management device by a personal area network (PAN);
• the support session management server to broadcast a support session request notification to a plurality of support devices;
• the support session management server to receive a support session acceptance notification from an accepting support device;
• the support session management server to establish a communication gateway between the accepting support device and the proximate mobile device associated with the mobile device identifier;
• and
• the support session management server to route a support message from the accepting support device to the proximate mobile device that is associated with the mobile device identifier.