US 2019/0318438 A1 · REAL-TIME ASSOCIATE DECISION AND RELAY SYSTEM

Abstract

Embodiments of the invention are directed to systems, methods, and computer program products for a real-time inter-entity associate decision and relay. In this way, the invention provides a decision engine for decision making for uniform associate decisioning across an entity. The system comprises a platform agnostic decision and relay system for an entity that integrates across entity platforms, wherein integrating across entity platforms comprises reading and transmitting, compatibly, in one or more platform. The invention extracts data points from one or more platforms within an entity about an associate along with learning resources to generate a decision and relay system for the particular associate. The invention tailors decisions to identify specific functions or actions an associate should perform along with pinpointed direction for identification of how those functions are formulated and performed.

Claims20

Dependent claims

A system for real-time associate decisioning and relaying, the system comprising:

a memory device with computer-readable program code stored thereon;
a communication device;
a printing device for printing the resource distribution documents;
a processing device operatively coupled to the memory device and the communication device, wherein the processing device is configured to execute the computer-readable program code to:
integrate across entity platforms, wherein integrating across entity platforms comprises compatibly reading and transmitting in one or more platform;
compile associate and manager hierarchal data and learning resources across an entity;
generate a decision and relay tool comprising review metrics and actions for manager deployment to associates;
deploy, via an interactive interface the decision and relay tool, wherein the decision and relay tool is integrated within a device for performance and metric monitoring;
and
collect review metrics and actions of associate and continually modify deployed review metrics and actions based on performance.

7 more elements

A computer program product for real-time associate decisioning and relaying, the computer program product comprising at least one non-transitory computer-readable medium having computer-readable program code portions embodied therein, the computer-readable program code portions comprising:

an executable portion configured for integrating across entity platforms, wherein integrating across entity platforms comprises compatibly reading and transmitting in one or more platform;
an executable portion configured for compiling associate and manager hierarchal data and learning resources across an entity;
an executable portion configured for generating a decision and relay tool comprising review metrics and actions for manager deployment to associates;
an executable portion configured for deploying, via an interactive interface the decision and relay tool, wherein the decision and relay tool is integrated within a device for performance and metric monitoring;
and
an executable portion configured for collecting review metrics and actions of associate and continually modify deployed review metrics and actions based on performance.

3 more elements

A computer-implemented method for real-time associate decisioning and relaying, the method comprising:

providing a computing system comprising a computer processing device and a non-transitory computer readable medium, where the computer readable medium comprises configured computer program instruction code, such that when said instruction code is operated by said computer processing device, said computer processing device performs the following operations:
integrating across entity platforms, wherein integrating across entity platforms comprises compatibly reading and transmitting in one or more platform;
compiling associate and manager hierarchal data and learning resources across an entity;
generating a decision and relay tool comprising review metrics and actions for manager deployment to associates;
deploying, via an interactive interface the decision and relay tool, wherein the decision and relay tool is integrated within a device for performance and metric monitoring;
and
collecting review metrics and actions of associate and continually modify deployed review metrics and actions based on performance.

4 more elements

Dependencies are inferred from the claim text.

Real-time associate decision and relay system

Life of this patent

Real-time associate decision and relay system

Life of this patent

Abstract

Claims20