A Ticket Management System

A ticket management system comprising:

• a first mobile communication terminal associated with a user including an installed software application for sending a report identifying a detected fault or a detected deficiency;
• a server for a reporting center configured to receive the report from the first mobile communication terminal;
• the report including a location of the fault or the deficiency as determined by the first mobile communication terminal and a photograph taken by a camera of the first mobile communication terminal;
• wherein the server is configured to create a corresponding service ticket based on the report and send said service ticket to a second mobile communication terminal;
• the second mobile communication terminal associated with a service representative and configured to receive the service ticket and to display said service ticket on an output unit;
• wherein the second mobile communication terminal is configured to display the location of the fault and to navigate the service representative to said location;
• and
• wherein after the fault has been cleared, the second mobile communication terminal is configured to return the service ticket to the reporting center, the returned service ticket including a photograph of the cleared fault and the location of the fault clearance.