Upsell framework for network services

A computer-implemented method, the method comprising:

• under control of one or more processors:
• detecting a reduced performance associated with a first internet service and a user device;
• determining that the reduced performance is associated with network throttling imposed on a user account associated with the user device;
• identifying a service provider that provides content data that is being presented on the user device, the service provider being different from a wireless network operator that provides the first internet service;
• transmitting, to the service provider, a message indicating that network throttling is imposed on the user account, the message further indicating that a presentation of the content data on the user device is being impacted by the network throttling;
• receiving, from the service provider, an upgrade option to purchase, from the service provider, a second internet access service that provides internet access for the content data on the user device;
• causing, by a network management system, a user interface of the user device to present at least the upgrade option, based at least in part on the reduced performance;
• and
• adjusting, by the network management system, the network throttling imposed on the user account based at least in part on a user selection of the upgrade option.

A network management system, comprising:

• one or more processors;
• memory coupled to the one or more processors, the memory including one or more modules that are executable by the one or more processors to:
• detect whether performance of a first internet access service at a user device is impacted by network throttling imposed on a user account associated with the user device;
• in response to detecting a reduced network performance, identify a service provider that provides content data that is presented at the user device, the service provider being different from a wireless network operator associated with the first internet access service;
• receive, from the service provider, an upgrade option associated with a second internet access service that provides internet access for the content data on the user device;
• and
• adjust the network throttling imposed on the user account based at least in part on a user selection of the upgrade option.