Method, apparatus and system for customer service information forwarding

A server, comprising:

• one or more memory;
• and
• one or more processors coupled to the one or more memory and configured to perform:
• receiving customer service information sent by a client terminal to a first target account;
• according to the first target account of the customer service information, obtaining a login status of a second target account, the second target account being bound in advance to the first target account;
• when the login status of the second target account is offline, obtaining a pre-established forwarding account bound to the second target account and setting the state of the customer service information as a not-forwarded state;
• aggregating customer service information having the not-forwarded state within a preset time period into a final aggregated customer service information;
• determining whether a number of the final aggregated customer service information within the preset time period exceeds a predefined value;
• when the number of the final aggregated customer service information within the preset time period does not exceed the predefined value, sending the final aggregated customer service information to the forwarding account;
• and
• when the number of the final aggregated customer service information within the preset time period exceeds the predefined value, sending a message to the forwarding account to prompt a user to login the second target account to check the final aggregated customer service information.

A non-transitory computer-readable storage medium storing computer program instructions executable by at least one processor to perform:

• receiving customer service information sent by a client terminal to a first target account;
• according to the first target account of the customer service information, obtaining a login status of a second target account, the second target account being bound in advance to the first target account;
• when the login status of the second target account is offline, obtaining a pre-established forwarding account bound to the second target account and setting the state of the customer service information as a not-forwarded state;
• aggregating customer service information having the not-forwarded state within a preset time period into a final aggregated customer service information;
• determining whether a number of the final aggregated customer service information within the preset time period exceeds a predefined value;
• when the number of the final aggregated customer service information within the preset time period does not exceed the predefined value, sending the final aggregated customer service information to the forwarding account;
• and
• when the number of the final aggregated customer service information within the preset time period exceeds the predefined value, sending a message to the forwarding account to prompt a user to login the second target account to check the final aggregated customer service information.