Optimized loan assessment and assistance system

Abstract

A system and method for assisting loan borrowers in assessing possible repayment options includes collecting borrower information and classifying borrowers according to campaign groups. Borrowers in each campaign group are contacted in a manner specifically designed for that campaign group to optimize the likelihood of generating a response from the borrower. A chatbot is used to generate a text or voice conversation with the borrower utilizing simple and short questions and answers to obtain information from the borrower and determine the borrower's eligibility for different repayment options. The chatbot then provides the borrower with a list of options which the borrower may select from. The system and method also includes providing a complete transcripts of the conversation to the borrower.

Dependencies are inferred from the claim text.