Self-care self-tuning wireless communication system

A non-transitory storage medium having stored therein computer-executable instructions which, when executed by one or more hardware processors, perform operations:

• receiving, from a mobile wireless device, a care request that includes a description of a request for service that identifies a problem experienced by a user concerning operation of at least one of the mobile wireless device or a wireless communication network;
• correlating the care request identifying the problem with data associated with one or more peer mobile wireless devices, wherein the correlating is based on wireless communication network analytics performed with respect to the one or more peer mobile wireless devices;
• identifying a probable cause of the problem based on results of the correlating;
• automatically matching the identified probable cause of the problem to a proposed solution;
• automatically transmitting, to the mobile wireless device, information identifying the probable cause of, and the proposed solution to, the problem;
• and
• implementing the proposed solution when user input is received indicating user permission for such implementation.