Application and User Interfaces for Information Technology Services

A method comprising:

• receiving, from a computing device and by a computational instance of a remote network management platform that remotely manages a managed network, a request to insert a first entry into a queue of entries for a walk-up location co-located with the managed network, wherein the entries indicate technical issues to be addressed at the walk-up location;
• inserting, by the computational instance, the first entry into the queue;
• monitoring, by the computational instance, a travel time between a location of the computing device and the walk-up location;
• determining, by the computational instance, a wait time until the first entry reaches a predetermined position within the queue;
• in response to the travel time meeting or exceeding the wait time, transmitting, by the computational instance, a notification to the computing device, wherein reception of the notification by the computing device causes the computing device to display an instruction to depart for the walk-up location;
• determining, by the computational instance, an arrival time of the computing device at the walk-up location based on updated locations of the computing device following the departure;
• adjusting, by the computational instance, a position of the first entry within the queue based on the arrival time;
• and
• based on the computing device arriving at the walk-up location, assigning, by the computational instance, the first entry for service at the walk-up location.

An article of manufacture including a non-transitory computer-readable medium, having stored thereon program instructions that, upon execution by a computing system, cause the computing system to perform operations comprising:

• receiving, from a computing device, a request to insert a first entry into a queue of entries for a walk-up location co-located with a managed network, wherein the entries indicate technical issues to be addressed at the walk-up location;
• inserting the first entry into the queue;
• monitoring a travel time between a location of the computing device and the walk-up location;
• determining a wait time until the first entry reaches a predetermined position within the queue;
• in response to the travel time meeting or exceeding the wait time, transmitting a notification to the computing device, wherein reception of the notification by the computing device causes the computing device to display an instruction to depart for the walk-up location;
• determining an arrival time of the computing device at the walk-up location based on updated locations of the computing device following the departure;
• adjusting a position of the first entry within the queue based on the arrival time;
• and
• based on the computing device arriving at the walk-up location, assigning the first entry for service at the walk-up location.