System for Inspecting Messages Using an Interaction Engine

A non-transitory computer-readable medium comprising logic for categorizing vendor interactions with an enterprise, the logic, when executed by a processor, operable to:

• receive a plurality of messages;
• retrieve a first message of the plurality of messages;
• scan a body of the first message;
• identify one or more keywords in the body of the first message;
• determine a topic of the first message based on the identified one or more keywords;
• perform a sentiment analysis on the body of the first message;
• determine an overall contextual polarity of the first message based on the sentiment analysis;
• determine a category of the first message based on the determined overall contextual polarity;
• and
• store the determined overall contextual polarity and the determined category of the first message in an interaction data entry.

A method for categorizing vendor interactions with an enterprise, comprising:

• receiving a plurality of messages;
• retrieving a first message of the plurality of messages;
• scanning a body of the first message;
• identifying one or more keywords in the body of the first message;
• determining a topic of the first message based on the identified one or more keywords;
• performing a sentiment analysis on the body of the first message;
• determining an overall contextual polarity of the first message based on the sentiment analysis;
• determining a category of the first message based on the determined overall contextual polarity;
• and
• storing the determined overall contextual polarity and the determined category of the first message in an interaction data entry.