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US 2019/0172069 A1Published application
Computer-based Understanding of Customer Behavior Patterns for Better Customer Outcomes
Assigneediscourse.ai, Inc.
InventorJonathan E. Eisenzopf
Life of this patent
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Abstract
An improved data processing system that continuously analyzes and automates a process of identifying statistically significant patterns of customer behavior linked to a specific set of customer outcomes and presenting these visually in a graph with linkages to the root causes, customer events, each step in the customer behavior, and the customer outcome. The improved computing system provides a set of hypotheses and recommendations based on the pattern matching solutions in a computer database and allows the user of the system to simulate the anticipated outcomes.
Claims20
A method of improving a data processing system comprising:
- continuously analyzing, by a processor, customer behavior linked to a specific set of customer outcomes;
- identifying, by a processor, statistically significant patterns in the analyzed customer behavior;
- matching, by a processor, the statistically significant patterns to one or more potential solutions in a computer database, wherein the potential solutions comprise one or more hypotheses, one or more recommendations, one or more root causes and one or more customer events correlated to the statistically significant patterns of customer behavior;
- retrieving, by a processor, the potential solutions from the computer database;
- and
- providing, by a processor, a simulation to a user for the one or more recommendations, wherein the simulation comprises at least one visualized graph having a plurality of linkages between the root causes, the customer events, each step in the customer behavior, and the customer outcome, and wherein the simulation provides a prediction of what one or more dominant customer paths would be with associated statistical significances for one or more specific events.
3 more elements
A computer program product for improving a data processing system comprising:
- a tangible, computer-readable memory device which is not a propagating signal per se;
- and
- program instructions embodied by the tangible, computer-readable memory device for causing a processor to, when executed:
- continuously analyze customer behavior linked to a specific set of customer outcomes;
- identify statistically significant patterns in the analyzed customer behavior;
- match the statistically significant patterns to one or more potential solutions in a computer database, wherein the potential solutions comprise one or more hypotheses, one or more recommendations, one or more root causes and one or more customer events correlated to the statistically significant patterns of customer behavior;
- retrieve the potential solutions from the computer database;
- and
- provide a simulation to a user for the one or more recommendations, wherein the simulation comprises at least one visualized graph having a plurality of linkages between the root causes, the customer events, each step in the customer behavior, and the customer outcome, and wherein the simulation provides a prediction of what one or more dominant customer paths would be with associated statistical significances for one or more specific events.
6 more elements
An improved a data processing system comprising:
- a computer processor;
- a tangible, computer-readable memory device which is not a propagating signal per se;
- and
- program instructions embodied by the tangible, computer-readable memory device for causing the computer processor to, when executed:
- continuously analyze customer behavior linked to a specific set of customer outcomes;
- identify statistically significant patterns in the analyzed customer behavior;
- match the statistically significant patterns to one or more potential solutions in a computer database, wherein the potential solutions comprise one or more hypotheses, one or more recommendations, one or more root causes and one or more customer events correlated to the statistically significant patterns of customer behavior;
- retrieve the potential solutions from the computer database;
- and
- provide a simulation to a user for the one or more recommendations, wherein the simulation comprises at least one visualized graph having a plurality of linkages between the root causes, the customer events, each step in the customer behavior, and the customer outcome, and wherein the simulation provides a prediction of what one or more dominant customer paths would be with associated statistical significances for one or more specific events.
7 more elements
Dependencies are inferred from the claim text.