US 2019/0163838 A1 · METHOD AND SYSTEM FOR PROCESSING MULTIMODAL USER QUERIES

Abstract

Disclosed herein is method and system for processing multimodal user queries. The method comprises determining availability of one or more responses to each of one or more sub-queries, wherein the one or more sub-queries are formed by splitting the multimodal user queries. The method detects requirement of an expert to provide the one or more responses upon determining at least one of unavailability of the one or more responses by the response generation system or based predefined conditions. Thereafter, a summarized content is generated by summarizing context of the one or more sub-queries and historical conversation data associated with the one or more sub-queries. Based on the summarized content, the one or more sub-queries are reformulated. Finally, the one or more responses received, from the expert, for the reformulated one or more sub-queries are collated provided as the one or more responses for the multimodal user queries.

Claims19

Dependent claims

A method of processing multimodal user queries 105, the method comprising:

determining, by a response generation system 101, availability of one or more responses 110 to each of one or more sub-queries 106, wherein the one or more sub-queries 106 are formed by splitting the multimodal user queries 105;
detecting, by the response generation system 101, requirement of an expert 109 to provide the one or more responses 110 upon determining at least one of unavailability of the one or more responses 110 by the response generation system 101 or based on a first pre-defined condition;
generating, by the response generation system 101, a summarized content 107 by summarizing context of the one or more sub-queries 106 and historical conversation data associated with the one or more sub-queries 106;
reformulating, by the response generation system 101, the one or more sub-queries 106 based on the summarized content 107;
and
collating, by the response generation system 101, the one or more responses 110 received, from the expert 109, for the reformulated one or more sub-queries 108.

3 more elements

A response generation system 101 for processing multimodal user queries 105, the system comprising:

a processor 203;
and
a memory, communicatively coupled to the processor 203, wherein the memory stores processor-executable instructions, which, on execution, causes the processor 203 to:
determine availability of one or more responses 110 to each of one or more sub-queries 106, wherein the one or more sub-queries 106 are formed by splitting the multimodal user queries 105;
detect requirement of an expert 109 to generate the one or more responses 110 upon determining at least one of unavailability of the one or more responses 110 by the response generation system or based on a first predefined condition;
generate a summarized content 107 by summarizing context of the one or more sub-queries 106 and historical conversation data associated with the one or more sub-queries 106;
reformulate the one or more sub-queries 106 based on the summarized content 107;
and
collate the one or more responses 110 received, from the expert 109, for the reformulated one or more sub-queries 108.

6 more elements

Dependencies are inferred from the claim text.

Method and system for processing multimodal user queries

Life of this patent

Method and system for processing multimodal user queries

Life of this patent

Abstract

Claims19