Dynamic telematics vehicle issue resolution using a connected device

A method for dynamic telematics vehicle issue resolution using a connected device comprising:

• opening an end user program downloaded to a customer connected device;
• sending a selected vehicle issue to resolve to a remote vehicle issue resolution center from the customer connected device through the end user program;
• checking at least one customer account parameter associated with a customer account;
• returning an instruction to perform at least one remedial action related to resolving the selected vehicle issue to the customer connected device;
• and
• performing at least one issue resolution action at the remote vehicle issue resolution center in response to receiving a verification that the at least one remedial action has been performed.