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US 2019/0057310 A1Published application
Expert knowledge platform
AssigneeRoyal Bank of Canada
InventorsGregory Andrew Olmstead, Eric Rumfels, Aditi Miglani, Sahba Ezami, Ada Cristiana Ene, Dhanush Dharmaretnam, Stephen Bain
Life of this patent
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Abstract
An expert system processes communication data to extract entities and topics. The expert system generates relationship graphs and relationship scores between the entities and topics. The system can identify entities that are expert in a given topic. The expert system uses a knowledge engine to provide different services and applications.
Claims20
A knowledge platform comprising:
- an interface to receive a request identifying a topic, the request from a requestor;
- at least one processor configured to:
- receive electronic communication data;
- process the communication data using an entity recognition model to extract one or more named entities and one or more topics, the topic of the request being part of the one or more topics;
- classify, using an expert classifier, an expert entity from the one or more named entities as an expert in the topic of the request based on a distance threshold;
- generate, using a relationship model, a relationship score indicating strength of a relationship between the requestor and the expert entity;
- a presentation server configured to generate visual effects representing the one or more named entities and the one or more topics, and a relationship path between the requestor and the expert entity, the interface displaying the visual effects at a device.
4 more elements
A knowledge platform comprising:
- an interface to receive electronic communication data;
- at least one processor configured to provide:
- a named entity recognition unit to process the communication data to extract one or more named entities and topics;
- one or more knowledge bases of the one or more named entities and the topics;
- an expert classifier to classify an expert entity from the one or more named entities that is expert in a topic of the topics based on a distance threshold;
- and
- a presentation server configured to generate visual effects representing the one or more named entities, the one or more topics, the expert entity, and the topic.
4 more elements
A method comprising:
- receiving electronic communication data;
- processing the communication data to extract one or more named entities and topics referred to in the electronic communication data;
- determining an expert entity for a topic based on a distance threshold;
- updating a knowledge engine with the expert entity, the one or more named entities and topics;
- and
- providing an application that generates visual effects representing the expert entity;
- the one or more named entities and topics.
4 more elements
Dependencies are inferred from the claim text.