Emergency request prior insight delivery
AssigneeAvaya Inc.
InventorsJohn H. Yoakum, Paul Roller Michaelis
Life of this patent
Estimating the term…
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AssigneeAvaya Inc.
InventorsJohn H. Yoakum, Paul Roller Michaelis
Estimating the term…
A communication endpoint is configured to record content, which may be audio content, video content, and/or other content, and send the recorded content to an endpoint, such as a contact center. In one instance, the communication endpoint initiates content recording upon the detection of an outbound user-initiated request, such as an emergency request, and transmits the recorded content when the communication session has been established. As another example, the communication endpoint may record content in a circular manner such that a latest content corresponding to a predetermined amount of time may be transmitted when the communication session has been established.
1-20. (canceled)
A method comprising:
The method of claim 1, wherein the first and second types of media content each comprises one or more of audio content, video content, image content, health information data, and location content and wherein the first endpoint is at least one of:
A system for providing a prior-to-emergency communication request, the system comprising:
A method comprising:
Dependencies are inferred from the claim text.