Systems and methods for providing expert assistance from a remote expert to a user operating an augmented reality device

A method for providing expert assistance from a remote expert to a user operating an augmented reality device, the method comprising:

• receiving, at a server, a remote assistance request from a first user device operated by a first user located at a first location;
• after receiving the remote assistance request, establishing a network connection between the first user device and a second user device operated by a second user located at a second location;
• receiving visual information captured by a camera of the first user device operated by the first user, wherein the visual information includes an image of a physical object in view of the first user;
• transmitting the visual information to the second user device operated by the second user;
• receiving, from the second user device operated by the second user, assistance content generated by the second user using the second user device;
• and
• transmitting the assistance content to the first user device for presentation of the assistance content to the first user.