Systems and Methods for Channel Based Communication And Engagement Through Advertising Units

A non-transitory computer readable storage medium for channel based communication and engagement, wherein the non-transitory computer readable storage medium stores instructions, which when executed by a device comprising one or more processors, cause the one or more processors to perform a method comprising:

• (A) responsive to a search query received from a first remote user device associated with a first user, retrieving one or more channel based communication and engagement objects, wherein
• each respective channel based communication and engagement object in the one or more channel based communication and engagement objects comprises a primary communication channel of a corresponding enterprise data source in a plurality of enterprise data sources, and
• each respective primary communication channel corresponding to a respective enterprise data source in the plurality of enterprise data sources facilitates electronic communication between the respective enterprise data source and a different plurality of users,
• (B) integrating the one or more retrieved channel based communication and engagement objects into an advertising unit of a data source;
• (C) rendering the advertising unit comprising the integrated channel based communication and engagement objects on a display page rendered by the data source to a display of the first remote user device;
• (D) receiving a selection of a first enterprise data source in the plurality of enterprise data sources by way of the one or more channel based communication and engagement objects of the rendered advertising unit from the first remote user device;
• and
• (E) responsive to the selection of the first enterprise data source, establishing a first secure bidirectional conversation comprising an exchange of a first plurality of messages between the first remote user device and the first enterprise data source through a first primary communication channel of the first enterprise data source.

A computer system for channel based communication and engagement comprising:

• one or more processors;
• memory;
• one or more programs stored in the memory for execution by the one or more processors, the one or more programs comprising instructions for:
• (A) responsive to a search query received from a first remote user device associated with a first user, retrieving one or more channel based communication and engagement objects, wherein
• each respective channel based communication and engagement object in the one or more channel based communication and engagement objects comprises a primary communication channel of a corresponding enterprise data source in a plurality of enterprise data sources, and
• each respective primary communication channel corresponding to a respective enterprise data source in the plurality of enterprise data sources facilitates electronic communication between the respective enterprise data source and a different plurality of users,
• (B) integrating the one or more retrieved channel based communication and engagement objects into an advertising unit of a data source;
• (C) rendering the advertising unit comprising the integrated channel based communication and engagement objects on a display page rendered by the data source to a display of the first remote user device;
• (D) receiving a selection of a first enterprise data source in the plurality of enterprise data sources by way of the one or more channel based communication and engagement objects of the rendered advertising unit from the first remote user device;
• and
• (E) responsive to the selection of the first enterprise data source, establishing a first secure bidirectional conversation comprising an exchange of a first plurality of messages between the first remote user device and the first enterprise data source through a first primary communication channel of the first enterprise data source.