Distinguishing between network- and device-based sources of service failures

Abstract

In one example, the present disclosure describes a device, computer-readable medium, and method for distinguishing between network- and device-based sources of service failures in service networks. For instance, in one example, a method includes merging a first set of data with a second set of data to produce a merged data set. The first set of data relates to a customer device connected to a service network and the second set of data relates to the service network. A failure is predicted in the delivery of a service from the service network to the customer device, based on the merged set of data. It is determined whether a source of the failure is rooted in the customer device or in the service network.

Dependencies are inferred from the claim text.