Warranty management system and methods of performing the same

A warranty management system, the warranty management system comprising a processor communicatively coupled to a non-transitory memory, a network link, and a wireless transmitter, the non-transitory memory containing a program configured to call the processor to process a warranty claim by executing the steps of:

• gathering medical device information from a medical device communicatively coupled to the warranty management system via the wireless transmitter, wherein the medical device information includes a serial number for a medical device associated with the warranty claim;
• retrieving warranty information from the medical device, wherein the warranty information to be retrieved is determined based on the medical device information;
• determining, based on the warranty information, whether the medical device is covered by a warranty and calculating a credit amount due based on the warranty;
• generating a claim submittal file for the warranty claim based on the warranty information and the credit amount;
• transmitting the claim submittal file to a manufacturer of the medical device via the network link;
• receiving a confirmation file from the manufacturer via the network link that the claim submittal file was successfully received by the manufacturer, wherein the confirmation file includes an identifier for the warranty claim;
• storing the identifier in the non-transitory memory, wherein the identifier is associated in the non-transitory memory with the claim submittal file;
• receiving a claim response file for the warranty claim from the manufacturer via the network link, wherein the claim response file is associated with the claim submittal file based on the identifier and the claim response file includes at least a payment amount for the warranty claim;
• retrieving a plurality of payment rules for the warranty claim from the non-transitory memory, wherein the plurality of payment rules comprises at least one payee and a predetermined payment period;
• and
• distributing the payment amount to the at least one payee over the predetermined payment period based on the plurality of payment rules.