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US 2018/0322433 A1Published application
Systems and methods for analytics, predictions, and reporting
AssigneeServiceNow, Inc.
InventorsDavid van Heusden, Silvia Mihit, Dushyant Saabharwal, Vijaykrushna Ponnada
Life of this patent
Estimating the term…
Abstract
Systems and methods for generating and rendering interactive analysis are provided. The interactive analysis includes an incident map and heat map that are dynamically changeable based upon selectable incident attributes, filters, or both.
Claims20
An interactive analysis system, comprising:
- a non-transitory memory;
- and
- one or more hardware processors configured to read instructions from the non-transitory memory to perform operations comprising:
- identifying a plurality of incidents, wherein each of the plurality of incidents comprises a plurality of columns;
- performing an interactive analysis based at least on the plurality of incidents, wherein the interactive analysis is configured to:
- sort the plurality of incidents by a group by selection, the group by selection comprising a first one of the plurality of columns;
- and
- stack the plurality of incidents by a stack selection comprising a second one of the plurality of columns;
- generating an incident map of the interactive analysis to display the plurality of incidents by the group by selection, wherein the incident map is stacked based at least on the stack selection;
- generating a heat map of the interactive analysis to display the plurality of incidents by the respective priorities, wherein the heat map is generated based at least on the stack selection.
7 more elements
A tangible, non-transitory, machine-readable medium, comprising machine-readable instructions, configured to:
- identify a plurality of incidents, wherein each of the plurality of incidents comprises a plurality of columns;
- perform an interactive analysis based at least on the plurality of incidents, wherein the interactive analysis is configured to:
- sort the plurality of incidents by a group by selection, the group by selection comprising a first one of the plurality of columns;
- and
- stack the plurality of incidents by a stack selection comprising a second one of the plurality of columns;
- generating an incident map of the interactive analysis to display the plurality of incidents by the group by selection, wherein the incident map is stacked based at least on the stack selection;
- and
- generate a heat map of the interactive analysis to display the plurality of incidents by the respective priorities, wherein the heat map is generated based at least on the stack selection.
5 more elements
A method, comprising:
- identify a plurality of incidents, wherein each of the plurality of incidents comprises a plurality of columns;
- perform an interactive analysis based at least on the plurality of incidents, wherein the interactive analysis is configured to:
- sort the plurality of incidents by a group by selection, the group by selection comprising a first one of the plurality of columns;
- and
- stack the plurality of incidents by a stack selection comprising a second one of the plurality of columns;
- generating an incident map of the interactive analysis to display the plurality of incidents by the group by selection, wherein the incident map is stacked based at least on the stack selection;
- and
- generate a heat map of the interactive analysis to display the plurality of incidents by the respective priorities, wherein the heat map is generated based at least on the stack selection.
5 more elements
Dependencies are inferred from the claim text.