Dynamic Multi-Factor Ranking For Task Prioritization

A computing system disposed within a remote network management platform and configured to support a managed network, the computing system comprising:

• a display device;
• one or more processors;
• memory;
• and
• program instructions, stored in the memory, that upon execution by the one or more processors cause the computing system to perform operations including:
• receiving a plurality of problem report messages from one or more reporting stations in the managed network, wherein each problem report message of the plurality is indicative of user input for reporting a problem at a given one of the one or more reporting stations, and wherein each problem report message of the plurality has a multiplicity of attributes;
• dynamically selecting two or more attributes of the multiplicity shared in common by the plurality of problem report messages;
• computing a multi-factor ranking of the problem report messages of the plurality based on values of the selected two or more attributes specific to each of the problem report messages of the plurality;
• generating a priority order of the plurality of problem report messages based on the computed multi-factor ranking, wherein the priority order determines an order for servicing problems reported in the problem report messages;
• and
• displaying the plurality of problem report messages in the priority order on the display device.

A computer-implemented method carried out by a computing system disposed within a remote network management platform and configured to support a managed network, the method comprising:

• receiving by the computing system a plurality of problem report messages from one or more reporting stations in the managed network, wherein each problem report message of the plurality is indicative of user input for reporting a problem at a given one of the one or more reporting stations, and wherein each problem report message of the plurality has a multiplicity of attributes;
• computing a multi-factor ranking of the problem report messages of the plurality based on the same two or more attributes of each of the problem report messages of the plurality;
• generating a priority order of the plurality of problem report messages based on the computed multi-factor ranking, wherein the priority order determines an order for servicing problems reported in the problem report messages;
• and
• displaying the plurality of problem report messages in the priority order on a display device of the computing system.