Correlating a task with a command to perform a change ticket in an it system

A computer program product for controlling a task, the computer program product comprising:

• one or more computer-readable storage devices and program instructions stored on the one or more storage devices, the program instructions comprising:
• first program instructions to correlate a task to perform a change ticket with one or more users who are authorized to initiate execution of one or more commands to perform the task and with an authorized location to initiate the execution of the one or more commands to perform the task;
• second program instructions to determine a requestor is in the authorized location by receiving a verification from one or more physical access control systems that the requestor has entered a physical structure at the authorized location and has not exited the physical structure;
• third program instructions to determine the requestor is logged into a first computer system which is in the physical structure at the authorized location and to determine that the first computer system is utilized by the requestor to make a request to execute one of the one or more commands;
• fourth program instructions to determine the requestor is remotely logged into a second computer system via the first computer system;
• fifth program instructions to determine the requestor is one of the one or more users correlated with the task;
• and
• sixth program instructions to execute the requested command based in part on an execution of the fifth program instructions being performed subsequent to an execution of the fourth program instructions.

A computer system for controlling a task, the computer system comprising:

• a central processing unit (CPU);
• a memory coupled to the CPU;
• a computer-readable storage device coupled to the memory, the storage device storing program instructions that when executed by the CPU via the memory:
• correlate a task to perform a change ticket with one or more users who are authorized to initiate execution of one or more commands to perform the task and with an authorized location to initiate the execution of the one or more commands to perform the task;
• determine a requestor is in the authorized location by receiving a verification from one or more physical access control systems that the requestor has entered a physical structure at the authorized location and has not exited the physical structure;
• determine the requestor is logged into a first computer system which is in the physical structure at the authorized location and to determine that the first computer system is utilized by the requestor to make a request to execute one of the one or more commands;
• determine the requestor is remotely logged into a second computer system via the first computer system;
• determine the requestor is one of the one or more users correlated with the task;
• and
• execute the requested command based in part on a determination, by an execution of the program instructions, that the requestor is one of the one or more users correlated with the task being performed subsequent to a determination, by the execution of the program instructions, that the requestor is remotely logged into a second computer system via the first computer system.