Document Viewer

A method comprising:

• receiving, by a computing system of a remote network management platform, a view request for a file that is associated with a file identifier and stored in the computing system, wherein the remote network management platform remotely manages a managed network, and wherein the view request is received from a client device of the managed network;
• in response to receiving the view request, determining, by the computing system, that the file is in a first format;
• based on the determining that the file is in the first format, transmitting, by the computing system to a conversion server device, a conversion request that includes the file identifier and the file in the first format, wherein the conversion server device is within the remote network management platform but not within the computing system, wherein reception of the conversion request causes the conversion server device to convert the file from the first format into a second format, and wherein the second format is based on a rasterized representation of the file;
• receiving, by the computing system, the file in the second format from the conversion server device;
• and
• transmitting, by the computing system, the file in the second format to the client device.

An article of manufacture including a non-transitory computer-readable medium, having stored thereon program instructions that, upon execution by a computing system of a remote network management platform, cause the computing system to perform operations comprising:

• receiving a view request for a file that is associated with a file identifier and stored in the computing system, wherein the remote network management platform remotely manages a managed network, and wherein the view request is received from a client device of the managed network;
• in response to receiving the view request, determining that the file is in a first format;
• based on the determining that the file is in the first format, transmitting, to a conversion server device, a conversion request that includes the file identifier and the file in the first format, wherein the conversion server device is within the remote network management platform but not within the computing system, and wherein reception of the conversion request causes the conversion server device to convert the file from the first format into a second format, and wherein the second format is based on a rasterized representation of the file;
• receiving the file in the second format from the conversion server device;
• and
• transmitting the file in the second format to the client device.