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US 2018/0321997 A1Published application
Issue detection and signature generation
AssigneeMicrosoft Technology Licensing, LLC
InventorsNagaraju PALLA, Raghavendra BHUTHPUR, Narendra Babu ALAGIRISWAMY, Nicholas John NEHRHOOD, Nagaraj PATIL
Life of this patent
Estimating the term…
Abstract
A problem with a computing system is detected, a root cause is identified and a solution is also identified. Diagnostic data is obtained and an issue signature is generated that maps the issue to failed components and product functionality.
Claims20
A computing system, comprising:
- problem signature generator logic that generates signature elements corresponding to a detected problem and that generates a signature from the signature elements, the problem signature generator logic receiving aggregated problem diagnostic data, corresponding to a detected problem, that includes a diagnostic data package received from a client computing system based on the detected problem and problem-specific diagnostic information generated at a remote server environment, remote from the client computing system and obtained by running a problem-specific diagnostic analyzer, the problem signature generator logic generating the problem signature corresponding to the detected problem based on the signature elements obtained from the aggregated problem diagnostic data;
- problem aggregation logic that groups problems by signature, to obtain grouped problem data, by combining the aggregated problem diagnostic data with other aggregated problem diagnostic data corresponding to other detected problems, based on the problem signature and problem signatures for the other detected problems;
- and
- grouped problem surfacing logic that surfaces a metric generated based on the grouped problems.
1 more element
A computer implemented method, comprising:
- receiving aggregated problem diagnostic data, corresponding to a detected problem, that includes a diagnostic data package received from a client computing system based on the detected problem and problem-specific diagnostic information generated at a remote server environment, remote from the client computing system and obtained by running a problem-specific diagnostic analyzer;
- generating signature elements corresponding to the detected problem from the aggregated problem diagnostic data;
- generating a problem signature corresponding to the detected problem based on the signature elements obtained from the aggregated problem diagnostic data;
- grouping problems by signature, to obtain grouped problem data, by combining the aggregated problem diagnostic data with other aggregated problem diagnostic data corresponding to other detected problems, based on the problem signature and problem signatures for the other detected problems;
- and
- surfacing a metric generated based on the grouped problems.
3 more elements
A computing system, comprising:
- problem signature generator logic that generates signature elements corresponding to a detected problem, the problem signature generator logic receiving aggregated problem diagnostic data, corresponding to a detected problem, that includes a diagnostic data package received from a client computing system based on the detected problem and problem-specific diagnostic information generated at a remote server environment, remote from the client computing system and obtained by running a problem-specific diagnostic analyzer, the problem signature generator logic generating the signature elements based on the received aggregated problem diagnostic data;
- signature generation logic configured to assemble the signature elements corresponding to the detected problem into a problem signature corresponding to the detected problem;
- problem aggregation logic that groups problems by signature, to obtain grouped problem data, by combining the aggregated problem diagnostic data with other aggregated problem diagnostic data corresponding to other detected problems, based on the problem signature and problem signatures for the other detected problems;
- and
- grouped problem surfacing logic that surfaces a metric generated based on the grouped problems.
2 more elements
Dependencies are inferred from the claim text.