Panel control over broadband

An apparatus for communicating between components of a security and/or automation system, comprising:

• a processor;
• memory in electronic communication with the processor;
• and
• instructions stored in the memory, the instructions being executable by the processor to:
• establish a two-way call between a control panel and a central station of the security and/or automation system using a Voice over Internet Protocol (VoIP) channel connection;
• and
• while the two-way call is ongoing, communicate data over another connection associated with the VoIP channel connection for control of the control panel.

A method for communicating between components of a security and/or automation system, comprising:

• identifying a trigger event;
• transmitting information about the trigger event to a backend server of the security and/or automation system via a connection different from a Voice over Internet Protocol (VoIP) channel connection;
• and
• establishing a two-way call directly with a central station of the security and/or automation system over the VoIP channel connection using a stored two-way call number.