Multi-functional integrated communications system application

An integrated communications system application comprising:

• an information storage system comprising:
• a data store configured to store data records containing information about a plurality of facilities and data records containing information about a plurality of users, wherein the information about the plurality of users comprises personally identifiable information;
• an application server configured to transmit and receive information with the data store, the application server comprising:
• a bot configured to communicate between a user of the plurality of users and a facility of the plurality of facilities by:
• receiving, via a facility customer application executed on a computing device of a user during a session on a channel on a communication platform, a user request of the user, wherein the facility customer application is configured to receive user requests from the user computing device and transmit the user request to at least one of the bot of the application server and a facility management application;
• transmitting, via the channel on the communication platform, the user request to a facility computing system of a facility of the plurality of facilities, and
• transmitting, from the facility computing system of the facility during the session on the channel on the communication platform, to the computing device of the user, a message corresponding to the user request;
• and
• a bot connector configured to route messages between the bot of the application server and the computing device of the user via the channel of the communication platform;
• and
• the facility management application configured to:
• receive and transmit information about the user and the user request, from the facility customer application via the bot during the session, without any personally identifiable information of that user,
• update information about the facility in the data store, and
• receive and transmit information about the user and the user request from the facility customer application without communicating via the bot during the session;
• the communication platform containing at least one channel configured to:
• receive, from the facility customer application, the user requests and route the user request to the bot of the application server via the bot connector,
• receive, from the facility computing system, the message corresponding to the user request;
• and
• the facility computing system associated with the facility, the facility computing system comprising a user interface of the facility management application on a facility computing device, wherein the user interface is configured to receive data associated with the facility.