Accredited advisor management system

A method for facilitating communication with an advisor, the method comprising:

• receiving, via the computer system, input data indicating an advising need of an advisee;
• collecting a geolocation, detected by a location device, of an end-user communication device of a first advisee;
• identifying, via the computer system, a set of advisors having experience with the advising need of the advisee for a determined geographic area of the detected geolocation;
• presenting, via the computer system, visible indicia of the set of advisors to a display device of the end-user communication device of the advisee to enable the advisee to select an advisor from the set of advisors;
• detecting, via the computer system, an indication of a selection of an advisor, from the set of advisors, in response to detecting a selection of a user selectable option corresponding to the advisor from the visible indicia of the set of advisors;
• verifying, via the computer system, the credentials of the advisor for the detected geolocation and that the advisor is authorized to provide advice on the advising need of the advisee in the determined geographic area of the detected geolocation;
• providing, via the computer system, a communication reference to the end-user communication device of the advisee in response to verifying the credentials of the advisor;
• establishing a real-time communication connection by routing a telephone call, via the computer system, between the end-user communication device of the advisee and an end-user device of the advisor, in response to detecting an indication of a selection of a communication reference, to discuss the advising need of the advisee;
• performing a voice analysis, via the computer system, on detected speech of the advisee detected during the telephone call to determine voice analysis results comprising an emotional state of the advisee;
• and
• providing, via the computer system, the voice analysis results graphically via an advisor dashboard to the end-user device of the advisor.

One or more non-transitory, machine-readable media having machine-readable instructions thereon for facilitating communication with an advisor, which instructions, when executed by one or more computers or other processing devices, cause the one or more computers or other processing devices to:

• receive input data indicating an advising need of an advisee;
• collect a geolocation, detected by a location device, of an end-user communication device of a first advisee;
• identify a set of advisors having experience with the advising need of the advisee for a determined geographic area of the detected geolocation;
• present visible indicia of the set of advisors to a display device of the end-user communication device of the advisee to enable the advisee to select an advisor from the set of advisors;
• detect an indication of a selection of an advisor, from the set of advisors, in response to detecting a selection of a user selectable option corresponding to the advisor from the visible indicia of the set of advisors;
• verify the credentials of the advisor for the detected geolocation and that the advisor is authorized to provide advice on the advising need of the advisee in the determined geographic area of the detected geolocation;
• provide a communication reference to the end-user communication device of the advisee in response to verifying the credentials of the advisor;
• establish a real-time communication connection by routing a telephone call between the end-user communication device of the first advisee and an end-user device of the first advisor, in response to detecting an indication of a selection of a communication reference, to discuss the advising need of the first advisee;
• perform a voice analysis on detected speech of the advisee detected during the telephone call to determine voice analysis results comprising an emotional state of the advisee;
• and
• provide the voice analysis results graphically via an advisor dashboard to the end-user device of the advisor.