Methods and Systems for Assigning Service Advisor Accounts for Vehicle Systems and Cloud Processing

Computer readable media for facilitating delivery of service advice to a user account based on remotely collected diagnostics data from a vehicle, the computer readable media being non-transitory, comprising:

• program instructions for receiving a request to establish an advisor account for the vehicle associated with the user account, the request identifying a service entity and a vehicle service to be assigned to the service entity, the service entity is configured to receive said collected diagnostics data of the vehicle;
• program instructions for associating the advisor account to the service entity;
• program instructions for sending instruction data to the vehicle, the instruction data used to program the vehicle to save diagnostics data regarding the vehicle service and to save information that associates the service entity as associated with the advisor account;
• and
• program instructions for receiving updates regarding the diagnostics data from the vehicle regarding the vehicle service, the updates being accessible for viewing or processing by a system of the service entity, the service entity is configured to use the updates to communicate with the user account regarding vehicle health in regard to the vehicle service that is associated with the advisor account, and the vehicle service is related to a vehicle feature, or a vehicle function, or a vehicle operation, and the updates identify characteristics or changes in characteristics of the vehicle service that occur from time to time.

A method executed by a server of a cloud service, the method is configured for providing service advice to a user via a user account registered with the cloud service, and said service advice is based on remotely collected diagnostics data from a vehicle of the user, comprising:

• receiving a request, at the server, to establish an advisor account for the vehicle associated with the user account, the request identifying a service entity and a vehicle aspect to be assigned to the service entity, the service entity is configured to receive said collected diagnostics data of the vehicle;
• associating, by the server, the advisor account to the service entity;
• sending, by the server, instruction data to the vehicle, the instruction data used to program the vehicle to save diagnostics data regarding the vehicle aspect and to save information for contacting and sending data the service entity as associated with the advisor account;
• and
• receiving, by the server, updates regarding the diagnostics data from the vehicle regarding the vehicle aspect, the updates being accessible for viewing or processing by a system of the service entity, the service entity is configured to use the updates to communicate with the user account regarding vehicle health in regard to the vehicle aspect that is associated with the advisor account.