Automatic event classification

A method for classification of events, the method comprising:

• monitoring, by a processor using a web monitor, a plurality of system events via the network interface and storing the plurality of system events as an event log in the memory;
• collecting, by the processor, event-related information about events from a plurality of available knowledge bases;
• extracting, by the processor, labeling data, comprising data, that according to an analysis of said information collected from said plurality of available knowledge bases, is identified as indicative of urgency of each of said plurality of system events, and event features data, from the event log and from the event-related information;
• generating, based on the extracted labeling data, labeling data structures ascribing labels to each of said plurality of system events, and based on the extracted event features data, event features data structures ascribing features to each of said plurality of system events;
• formulating decision rule structures for identification of an urgency level of an event based on the labeling data structures and the event features data structures;
• and
• determining for each of said plurality of system events a respective urgency level.

A method for classification of events, the method comprising:

• receiving, by a processor, from a user interface, a user query about a system event using a query interface of said user interface;
• monitoring, by a processor, user behavior associated with a plurality of previous queries, in relation to the user interface;
• formulating decision rule structures for formulation of solution lists about events based on the user behavior;
• and
• instructing formulation and transmission to the user a solution list relevant to the user query, based on the decision rules.