Digital interaction process automation
AssigneeClickatell Corporation
InventorNirmal Nair
Life of this patent
Estimating the term…
Abstract
In various example embodiments, a system and method for digital interaction process automation are presented. A card template file is downloaded to a communications application hosted on a user device. A plurality of card files is loaded into a card container within the communications application. A communications card within the communications application is rendered.
Claims16
A method comprising:
- downloading a card template file to a communications application hosted on a user device;
- loading a plurality of card files into a card container within the communications application;
- and
- rendering, using one or more processors, a communications card within the communications application, the rendering of the communications card comprising:
- retrieving an application context from the card container and retrieving further data from a plurality of web services;
- receiving user input via the communications card;
- and
- communicating the user input from the communications card to the plurality of web services.
A method to construct a communications card at a communications server, the communications card for use in a card-based chat message stream, comprising:
- receiving a card template file at the communications server;
- assigning instructions to the card template file for commands and user actions;
- packaging, using one or more processors, the card template file for delivery to a communications application on a client device;
- and
- adding the packaged card template file to a card management system associated with an entity.
A method to perform user self-identification within a card-based chat message stream, the method comprising:
- at a communications application and from a communications server, receiving, using one or more processors, a request from an agent to a user of the communications application to self-identify, the request including an identity card that is presented to the user via the communications application for input of identification information;
- receiving authentication credentials from the user in order to unlock stored identification information stored on a user device associated with the communications application;
- responsive to receipt of the authentication credentials, auto-populating the identity card with the stored identification information in order to generate a populated identity card;
- receiving from the user a submission indication to submit the populated identity card;
- responsive to the submission indication, transmitting of the populated identity card to the communications server in order to authenticate the user;
- and
- displaying acceptance of the populated identity card at the user device.
Dependencies are inferred from the claim text.