Graphical user interface for software crash analysis data

In an automated end-to-end system for analysis of customer service requests, a method for analyzing a core dump corresponding to a crash of a computer system, said method comprising:

• receiving said core dump, wherein said core dump corresponds to said crash of said computer system;
• automatically analyzing said core dump;
• and
• displaying a graphical representation of said analysis results for said core dump on a graphic user interface, said displaying said graphical representation further comprising:
• displaying a component access control feature, said component access control feature enabling a user to select a component and view crash results pertaining to said component;
• and
• displaying at least a portion of a signature back trace corresponding to said crash associated with said component.

A computer system comprising:

• a graphical user interface;
• a display device;
• a user interface selection device;
• and
• one or more processors configured to:
• provide the graphical user interface for rendering on the display device, the graphical user interface comprising:
• a component access control feature, said component access feature enabling a user to select a component and view crash results pertaining to said component;
• and
• a graphical representation including at least a portion of a signature back trace corresponding to a crash associated with said component.