Communication System

A computer-implemented method of effecting a communication event between at least one user of a communication system and at least one bot, the at least one bot being implemented by at least one code module executed on at least one processor, the method comprising implementing, by the communication system, the following steps:

• receiving a first message at a processor of the communication system from the user of the communication system;
• transmitting directly to a dialogue manager of the communication system content of the first message received at the processor;
• applying, by the dialogue manager, an intent recognition process to the content of the first message to generate at least one intent identifier;
• and
• transmitting from the dialogue manager to the bot a second message comprising the intent identifier, using a bot interface of the communication system, the intent identifier in the second message for use by the bot in automatically generating a response to the second message for transmission to the user.

A computer program product comprising system code stored on a computer readable storage medium, the system code for effecting a communication event between at least one user of a communication system and at least one bot, the at least one bot being implemented by at least one code module executed on at least one processor;

• wherein a first portion of the system code is configured when executed at the communication system to implement a dialogue manager;
• wherein a second portion of the code is configured when executed on a processor of the communication system to implement steps of receiving a first message at the processor from the user of the communication system, and transmitting directly to the dialogue manager content of the first message received at the processor;
• and
• wherein the dialogue manager is configured to apply an intent recognition process to the content of the first message to generate at least one intent identifier, and to transmit to the bot a second message comprising the intent identifier, using a bot interface of the communication system, the intent identifier in the second message for use by the bot in automatically generating a response to the second message for transmission to the user.