Information processing method, information processing device, and recording medium

An information processing device coupled to a network, comprising:

• a memory;
• and
• a processor coupled to the memory and configured to:
• obtain, when an error occurred at the information processing device is detected, first identification information that include identification information of a transmission source of a first packet transmitted or received when the error has occurred and identification information of a transmission destination of the first packet,
• receive a second packet from the network,
• determine whether second identification information included in the second packet matches with the first identification information, the second identification information including identification information of a transmission source of the second packet and identification information of a transmission destination of the second packet,
• store data corresponding to the second packet when it is determined that the second identification information matches with the first identification information, and
• transmit, when an instruction is received from a management device that analyzes the error, the data to the management device in accordance with the instruction.

A non-transitory computer-readable recording medium storing a program that causes a processor included in an information processing device to execute a process, the process comprising:

• acquiring, when an error occurred at the information processing device is detected, first identification information that include identification information of a transmission source of a first packet transmitted or received when the error has occurred and identification information of a transmission destination of the first packet;
• receiving a second packet from the network;
• determining whether second identification information included in the second packet matches with the first identification information, the second identification information including identification information of a transmission source of the second packet and identification information of a transmission destination of the second packet;
• storing data corresponding to the second packet when it is determined that the second identification information matches with the first identification information;
• and
• transmitting, when an instruction is received from a management device that analyzes the error, the data to the management device in accordance with the instruction.