Ticket event modification for a problem tracking system ticket
AssigneeInternational Business Machines Corporation
InventorLouis P. Gomes
Life of this patent
Estimating the term…
Abstract
Examples of techniques for ticket event modification for a ticket for a problem tracking system are disclosed. In one example implementation according to aspects of the present disclosure, a computer-implemented method may include: generating the ticket, the ticket comprising a ticket event; presenting the ticket comprising the ticket event to a user on a display; responsive to receiving a request from the user to modify the ticket event, modifying the ticket event while preserving an unmodified ticket event; and presenting the ticket comprising the modified ticket event to the user.
Claims20
A computer-implemented method for ticket event modification for a ticket for a problem tracking system, the method comprising:
- generating the ticket, the ticket comprising a ticket event;
- presenting the ticket comprising the ticket event to a user on a display;
- responsive to receiving a request from the user to modify the ticket event, modifying the ticket event while preserving an unmodified ticket event;
- and
- presenting the ticket comprising the modified ticket event to the user.
A system for ticket event modification for a ticket for a problem tracking system, the system comprising:
- a memory having computer readable instructions;
- and
- a processing device for executing the computer readable instructions, the computer readable instructions comprising:
- generating the ticket, the ticket comprising a ticket event;
- presenting the ticket comprising the ticket event to a user on a display;
- responsive to receiving a request from the user to modify the ticket event, modifying the ticket event while preserving an unmodified ticket event;
- and
- presenting the ticket comprising the modified ticket event to the user.
A computer program product for ticket event modification for a ticket for a problem tracking system, the computer program product comprising:
- a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a processing device to cause the processing device to:
- generate the ticket, the ticket comprising a ticket event;
- present the ticket comprising the ticket event to a user on a display;
- responsive to receiving a request from the user to modify the ticket event, modify the ticket event while preserving an unmodified ticket event;
- and
- present the ticket comprising the modified ticket event to the user.
Dependencies are inferred from the claim text.