Method for handling a call, software product, and device

A method of handling a first call to be moved within a system having an unmonitored domain and a monitored domain, the method comprising:

• a first communication device determining a call context of a first call upon first arrival of said first call into said system, the first communication device having a processor and non-transitory memory, wherein the first communication device is within the monitored domain of the system;
• the first communication device generating a first unique number to be temporarily used for a first movement of said first call between an unmonitored domain of the system and the monitored domain of the system based on said call context, the first unique number generated to avoid use of the first unique number in a move of any other call within the system at a same time as the first movement of the first, wherein the first unique number is configured so that the first call is moveable to a second communication device within the unmonitored domain.

A non-transitory computer readable medium having an application stored therein, the application comprising program code that defines a method to be performed by a first communication device that executes the application, the method comprising:

• the first communication device determining a call context of a first call in response to a first arrival of said first call into said system, wherein the first communication device is within a monitored domain of the system;
• the first communication device generating a first unique number to be temporarily used for a first movement of said first call between an unmonitored domain of the system and the monitored domain of the system based on said call context, the first unique number generated to avoid use of the first unique number in a move of any other call within the system at a same time as the first movement of the first, wherein the first unique number is configured so that the first call is moveable to a second communication device within the unmonitored domain.