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US 2017/0289355 A1Published application
System and method for interaction callback pacing
OwnerVladimir Mezhibovsky, Nikolay Korolev +1inventors
InventorsVladimir Mezhibovsky, Nikolay Korolev, Herbert Ristock
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Abstract
A system includes a processor and a memory. The memory stores instructions, which when executed by the processor, causes the processor to receive a request for an interaction with an agent device. The processor determines a patience time threshold for the customer in response to the request for an interaction. The processor suggests to return to the interaction at a time based on the patience time threshold, and performs the return interaction by the agent device based on the determination.
Claims20
A system, comprising:
- a processor and a memory, where the memory stores instructions, which when executed by the processor, causes the processor to:
- receive a request for an interaction with an agent device;
- determine a patience time threshold for the customer in response to the request for an interaction;
- suggest to return to the interaction at a time based on the patience time threshold;
- and
- perform the return interaction by the agent device based on the determination.
3 more elements
A method, comprising:
- receiving, by a processor, a request for an interaction with an agent device;
- determining a patience time threshold for the customer in response to the request for an interaction;
- suggesting to return to the interaction at a time based on the patience time threshold;
- and
- performing the return interaction by the agent device based on the determination.
2 more elements
Dependencies are inferred from the claim text.