Method of connection of outside callers to the electronic control system subscribers for information on objects of property
OwnerOleksandr Anatoliiovych CHEKMAROVinventor
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OwnerOleksandr Anatoliiovych CHEKMAROVinventor
Estimating the term…
The claimed method of connection of outside callers to electronic control system subscribers provides for communication sessions between the callers and the subscribers to inform the subscribers about their property's objects, such as vehicles, buildings, apartments, pets, etc., ensuring personal data confidentiality therebetween. The method contemplates application of an electronic control system, including an electronic computing device configured to connect to the Internet, mobile and fixed-line communication networks connected to telephone numbers, network addresses of instant messaging systems and addresses of network accounts, application of IVR interactive voice response systems, and provides for an algorithm of indirect connection of the callers and subscribers. The addresses of network instant messaging systems, network accounts, and other personal data are used only for connection to the system of the callers and subscribers while are not transferred to these parties, thereby ensuring confidentiality therebetween.
The method of connection of outside callers to the electronic control system subscribers for information on objects of property by way of automated switching via communication channels with the application of the electronic control system, wherein the specified parties are connected via communication channels with an option to choose a communication network subject to preset access authorizations to message transmission networks and applying the specified electronic control system that is designed to embody the claimed method according the preset algorithm, and which is a hardware and software complex based on at least one electronic computing device configured to connect to the Internet, mobile and fixed-line communication networks, and to store and process system subscriber's registration data, receive messages from outside callers and send automatically generated output data pertaining to the data on the system subscriber's object of property to the system subscriber, in particular, the above electronic control system, contains server software recorded in the processing unit that is designed to process input data both from at least one system subscriber and from at least one outside caller and to control the choice of the output data based on the input data, to control the processes of recording, selection, reading and retrieval of data from at least one database that is placed in the electronic control system, which is created and controlled by the database control system and is designed to collect, systematize and store data, which include, at a minimum, system subscribers' registration information, a set of IVR pre-recorded voice message and information on the history of outside callers' references, and the registration data of each system subscriber include an array of at least one cell that is associated with the contact information of a system subscriber, where the contact information of the system subscriber is at least one phone number and/or at least one address of network instant messaging system and/or at least one address of a network account, and at least one cell containing at least one property object identifier that is associated with this system subscriber, and the processing unit includes at least one operating system to service the specified server software and database control system, and according to this method the subscribers are connected by switching the system subscriber's terminal to an outside caller through communication channels, where after receiving via communication channels of a call from the outside caller's terminal, to check the registration and property object identifier activation in the above-described database, a launch of a series of pre-recorded IVR voice messages is triggered to offer an outside caller to input a property identifier, and using the above server software, the number of the outside caller is saved in the in temporary memory of the database control system, and after receiving a property object identifier its availability and activation are checked, and if after the check up the specified property object identifier is not found in the database, then the outside caller is offered by the pre-recorded IVR voice message to re-enter the property identifier, and if after the check up the specified property object identifier is found in the database, then its activation is checked, and in the absence of the activation of this property object identifier, the outside caller is informed with a pre-recorded IVR voice message on the refusal and/or inability to establish a connection to the relevant system subscriber, and if after the check up it is found that the property object identifier is activated, the outside caller is confirmed with pre-recorded IVR voice message on the acceptance of the object property identifier, and thereafter the outside caller's contact number is saved in the database in the specially designated history of outside callers' references, and after the confirmation of the acceptance of the property object identifier, via the above server software, a call to the system subscriber is initiated using the first contact data of the system subscriber from at least the first cell of the above database, and in the absence of a connection on the first contact data, the server software sequentially initiates a call using any available contact information of the system subscriber from the next available cell of the aforementioned database, and after the above call initiation to all the above contact data recorded in the cells of the above database, in the absence of communication to or call rejection by the system subscriber, the described initiation of calls to each of the contact information of the system subscriber from each database cell is repeated after a time interval subject to a programmed number of repeated calls and time intervals, whereafter, if there is no connection to or the call is rejected by the system subscriber, a text message is generated and sent by the said electronic control system to the outside caller with the information about the temporary inability to connect to the system subscriber and/or a proposal to re-initiate a call, or a pre-recorded IVR voice message is reproduced to the outside caller on the temporary unavailability of the system subscriber and/or a proposal to re-initiate the call later, and if the call is accepted by the system subscriber, a pre-recorded IVR voice message is reproduced to the system subscriber with a proposal to, by dialing an additional service number using the input device of the subscriber's terminal, initiate a connection to the outside caller and/or a proposal to initiate sending a text message to an outside caller with information on the system subscriber's response time to the respective aforementioned subscriber's property, and if the electronic control system receives a messages from the system subscriber on the initiation of the communication with the outside caller, the parties are connected until the first interruption of the conversation by one of the parties and/or till the end of the programmed time limit of the session, and if the electronic control system receives a messages from the system subscriber on the initiation of the above text message sending to the outside caller, a text message indicating the appropriate system subscriber's response time to the respective aforementioned subscriber's property is generated and sent to the outside caller, or a voice message generated using IVR system is reproduced to the outside caller indicating the appropriate system subscriber's response time to the respective aforementioned property object.
Dependencies are inferred from the claim text.