Making a Dialogue Available To an Autonomous Software Agent

A computer implemented method of autonomously actioning a user intent, comprising

• displaying contact identifiers on a display of a user terminal associated with the user, each contact identifier being selectable to initiate a communication event with a node addressed by the contact identifier;
• establishing communication events with nodes in a communication network, responsive to user selection of contact identifiers associated with the node;
• and
• communicating via respective established communication events with at least one other node in the communication network associated with a human user, whereby messages in the communication event are available to an ASA to convey an intent conveyed in a dialogue between the user terminal and the human user at the at least one other node and, based on a user sign on with the communication client, conveying an authentication token for access by the ASA;
• and
• receiving and presenting to the user a response to the intent received from the ASA.

A computer program product comprising computer readable code stored on computer readable media which when run by a computer carries out operations comprising:

• displaying contact identifiers on a display of a user terminal associated with the user, each contact identifier being selectable to initiate a communication event with a node addressed by the contact identifier;
• establishing a communication event with nodes in a communication network, responsive to user selection of contact identifiers associated with the node;
• communicating via respective established communication events with at least one other node in the communication network associated with a human user, whereby messages in the communication event are available to an autonomous software agent (ASA) to convey an intent conveyed in a dialogue between the user terminal and the human user at the at least one other node and whereby the processor is configured, on a user sign on with the communication client, to convey an authentication token for access by the ASA;
• and
• receiving and presenting to the user a response to the intent received from the ASA.