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US 2017/0287316 A1Published application
Real-time patient experience monitoring system
AssigneeHill-Rom Services, Inc.
InventorsTimothy D. Wildman, Teresa Brasac, Patrick D. Harrison
Life of this patent
Estimating the term…
Abstract
A system is provided that monitors information from locating equipment and nurse call equipment and that provides notifications to caregivers so that patient care processes are maintained or modified to ensure high levels of patient satisfaction or patient safety.
Claims20
A system comprising
- locating equipment to track the whereabouts of caregivers in a healthcare facility,
- nurse call equipment to receive nurse call requests from patients located in patient rooms of the healthcare facility, the nurse call equipment including at least one nurse call computer that keeps track of an amount of time it takes caregivers to respond to each nurse call and that keeps track of how long at least one caregiver is present in each patient room based on information received by the nurse call computer from the locating equipment, and
- a patient experience module that receives information from the nurse call equipment regarding types of nurse calls placed by the patients, the types of nurse calls including a first call type and a second call type, the patient experience module comparing response times for each first call type to a first response time threshold and comparing response times for each second call type to a second response time threshold, the first response time threshold being a different amount of time than the second time threshold, the patient experience module initiating an alert to provide a notification that the first response time threshold or the second response time threshold has been exceed for one or more of the first call types or the second call types, respectively.
A system comprising
- locating equipment to track the whereabouts of caregivers in a healthcare facility,
- nurse call equipment to receive nurse call requests from patients located in patient rooms of the healthcare facility, the patient rooms being divided up into at least a first unit of the healthcare facility and a second unit of the healthcare facility, the nurse call equipment including at least one nurse call computer that keeps track of an amount of time it takes caregivers to respond to each nurse call and that keeps track of how long at least one caregiver is present in each patient room based on information received by the nurse call computer from the locating equipment, and
- a patient experience module that receives information from the nurse call equipment regarding types of nurse calls placed by the patients, the types of nurse calls including a first call type and a second call type, the patient experience module comparing response times for each first call type to a first response time threshold for the first unit and comparing response times for each second call type to a second response time threshold for the first unit, the first response time threshold being a different amount of time than the second time threshold, the patient experience module initiating an alert to provide a notification that the first response time threshold or the second response time threshold has been exceed for one or more of the first call types or the second call types of the first unit, respectively, and the patient experience module comparing response times for each first call type to a third response time threshold for the second unit and comparing response times for each second call type to a fourth response time threshold for the second unit, the third response time threshold being a different amount of time than the fourth time threshold, the patient experience module initiating an alert to provide a notification that the third response time threshold or the fourth response time threshold has been exceed for one or more of the first call types or the second call types of the second unit, respectively.
A system comprising
- locating equipment to track the whereabouts of caregivers in a healthcare facility,
- nurse call equipment to receive nurse call requests from patients located in patient rooms of the healthcare facility, the nurse call equipment including at least one nurse call computer that keeps track of the following key performance parameters:
- (1) a number of calls, (2) an amount of time it takes caregivers to respond to each nurse call, (3) a number of times at least one caregiver enters a patient room of a respective patient, and (4) how long at least one caregiver is present in each patient room, the key performance parameters being determined by the nurse call computer based on information received from other nurse call equipment and received from the locating equipment, and
- a patient experience module that initiates an alert to provide a notification that any one or more of the key performance parameters exceeds a respective parameter threshold.
1 more element
Dependencies are inferred from the claim text.