System to dispatch casino agents to an electronic gaming machine in response to a predefined event at the electronic gaming machine

A method for facilitating verbal communication among casino agents who are each periodically dispatched to a corresponding one of a plurality of electronic gaming machines on a network of electronic gaming machines, the method comprising:

• creating a list of casino agents;
• storing the list in a memory operatively connected to the network;
• monitoring the network of electronic gaming machines via a network computing device;
• selecting one of the casino agents from the list of casino agents;
• automatically sending a call signal via a wireless network to a mobile computing device carried by the selected casino agent, the signal including data indicating one of the electronic gaming machines;
• receiving a call-acceptance signal responsive to an input on the mobile computing device carried by the selected casino agent indicating that he or she has accepted the call;
• initiating a verbal communication responsive to an input made via an actuator at one of the mobile computing devices;
• recording the verbal communication at the receiver of the one mobile computing device;
• sending the recorded verbal communication to each mobile computing device on one of a plurality of different channels on which a subset of the mobile computing devices can send and receive calls;
• playing the recorded call via the receiver on each mobile computing device that is in the subset of mobile computing devices;
• and
• determining that the casino agent has arrived at the one electronic gaming machine.

A non-transitory computer readable medium which stores a plurality of instructions, which when executed by at least one processor, causes the at least one processor to:

• monitor the network of electronic gaming machines via a network computing device;
• selecting one of the casino agents from a list of casino agents;
• automatically send a call signal via a wireless network to a mobile computing device carried by the selected casino agent, the signal including data indicating one of the electronic gaming machines;
• receive a call-acceptance signal responsive to an input on the mobile computing device carried by the selected casino agent indicating that he or she has accepted the call;
• initiate a verbal communication responsive to an input made via an actuator at one of the mobile computing devices;
• record the verbal communication at the receiver of the one mobile computing device;
• send the recorded verbal communication to each mobile computing device on one of a plurality of different channels on which a subset of the mobile computing devices can send and receive calls;
• play the recorded call via the receiver on each mobile computing device that is in the subset of mobile computing devices;
• and
• determine that the casino agent has arrived at the one electronic gaming machine.