US 2017/0286971 A1 · STATE VALUE INDEXING INTO AN ACTION DATABASE

Abstract

An example system includes system circuitry that includes an action database. The action database may include an action entry that stores an action for use by a call agent as part of a diagnostic process and an index value associated with the action. The index value may be indicative of a particular state of the diagnostic process. The system circuitry may obtain a state value indicative of a current state of the diagnostic process. The system circuitry may identify the action entry by matching the state value for the diagnostic process to the index value of the action entry. Then, the system circuitry may retrieve the action of the action entry for use in the diagnostic process.

Claims15

Dependent claims

A system comprising:

system circuitry comprising an action database storing an action entry, the action entry including:
an action for use by a call agent as part of a diagnostic process;
an index value associated with the action, the index value indicative of a particular state of the diagnostic process;
and
wherein the system circuitry is to:
obtain a state value indicative of a current state of the diagnostic process;
index into the action database with the state value for the diagnostic process to identify the action entry by matching the state value to the index value of the action entry;
and
retrieve the action of the action entry for the diagnostic process.

6 more elements

Dependencies are inferred from the claim text.

State value indexing into an action database

Life of this patent

State value indexing into an action database

Life of this patent

Abstract

Claims15